Whats the secret to wowing your customers while maintaining a loyal and dedicated workforce? No one knows better than Enterprise, the nationnations #1 car rental company, EnterpriseRent-A-Car. Drawing upon the secrets time-tested strategies thatMoreWhats the secret to wowing your customers while maintaining a loyal and dedicated workforce?
No one knows better than Enterprise, the nationnations #1 car rental company, EnterpriseRent-A-Car. Drawing upon the secrets time-tested strategies that have propelledhelped Enterprise grow from a single location in St.
Louis car dealership into a $9 billion global powerhouse, EXCEEDING CUSTOMER EXPECTATIONSreveals how to:Actively seek out unsatisfied customers and quickly turn them into loyal fans commit to improving their experienceHire smart people and at the bottom, andtrain them from the ground upImplementDevelop methods to reduce costs and add value for your customers in every interaction.Grow your business by rewarding employees with financialincentives, developing strong partnerships, and focusing on the long term- willing customer loyalty is like running a marathon, not a 100-yard dashThrive during tough economic times by bringing new advantages tothe marketCultivate a fun and friendly workplace where teamwork rules In EXCEEDING CUSTOMER EXPECTATIONS, noted business author Kirk Kazanjian reveals how your company canconsistently outperform and outsmart the competition by following a simple philosophy espoused by Enterprise founder Jack Taylor: Take care of your customers and employees first, and the profits willfollow.
Winning customer loyalty is like running a marathon-not a 100-yard dash. By mastering this principle, Enterprise has earned not only record profits, but also received numerous awards forcustomer service and gainedearned an enviable reputation as one of the worlds best companies to work for, won countless customer service awards, and enjoyed a nearly unbroken streak of record profits.EXCEEDING CUSTOMER EXPECTATIONS imparts timeless lessons on satisfying both customers and employees that you can put to use right away, no matter what your business or industry.